Our people - Skipton Building Society Branch

Together we all get on

Customer Adviser Case Study

"I guess you can tell that Skipton is a great place to work by the high calibre of people we attract to our branch teams. All of them approachable and friendly with an upbeat, enthusiastic approach. But most of all, they all enjoy dealing with the public. It's an essential quality, and something you definitely need if you're thinking of joining.

"As the financial services industry is quite fast-moving, there's always something new to take on board. And in the 30 years I've been with Skipton, there have been some pretty big changes. So a willingness, and ability, to learn is important too. After all, you have to keep right up to date with things to provide your customers with the best advice.

"Although the job can be quite challenging at times, the team here is really supportive, as well as being a lot of fun. This means that when the pressure's on, everyone pulls together to get the job done.

I feel very much appreciated, everyone here does. Hard work is always recognised and valued, and rewarded too, not least with the bonuses we get for hitting our targets."

Lynda Helik, Customer Adviser, North Berwick Branch